Responsible Play

Play within limits

• Set a time budget before you start. Take regular breaks.
• Set a spending budget for in-app purchases (if used) and stick to it.
• Don’t chase losses or try to “win back” time or money spent.
• Avoid playing when stressed, tired, or using alcohol/cannabis.

Tools you can use

Time-out & self-exclusion

You can request a break from MountainLodgeDays at any time:

1. In your account settings, choose Time-out (cooling-off) or Self-exclusion (longer block), if available.
2. If you can’t access settings, contact support at contact@mountainlodgedays.com or call +1 647 368 2149 with your account email/username.
3. During a time-out/self-exclusion, access may be blocked and marketing messages may be limited where feasible.

If you are in Canada, note that provincial casino self-exclusion programs are separate from MountainLodgeDays and apply to land-based/regulated venues.

Know the warning signs

Consider taking a break and seeking help if you: hide play, feel irritable when not playing, spend more than planned, neglect responsibilities, or play to escape problems.

Canada support resources

• Ontario: ConnexOntario (problem gambling & mental health) – connexontario.ca
• National/online: Gambling Helpline Online – gamblinghelplineonline.ca
• British Columbia: Here to Help – heretohelp.bc.ca
• Alberta: Alberta Health Services (problem gambling help) – albertahealthservices.ca
• Québec: Aide Jeu – aidejeu.ca

If you are in immediate danger or crisis, call 911 or your local emergency number.

Age & family guidance

This experience is intended for adults (18+ or 19+ depending on your province/territory). Parents/guardians should use device controls, keep passwords private, and review purchase settings.

Last updated: 2026-03-05