Privacy Policy

Information we collect

• Account/booking details: name, email, phone, login credentials, reservation preferences, and communications.
• Payment details: payment method and transaction metadata (processed by payment providers; we do not intend to store full card numbers).
• Device/usage data: IP address, device identifiers, browser type, pages viewed, referring URLs, approximate location (from IP), and cookie/analytics events.
• Support content: information you submit via forms, email, or phone.

How we use information (purposes)

• Provide and administer our website, services, reservations, and customer support.
• Process payments, prevent fraud, and protect the security of our systems.
• Send service messages (e.g., confirmations, policy or security updates).
• Improve functionality, performance, and user experience through analytics.
• Meet legal and regulatory obligations and resolve disputes.

Legal basis / consent

We generally rely on consent (express or implied, as appropriate) and may also process information where necessary to provide requested services, for legitimate business purposes (e.g., security), or to comply with law. You may withdraw consent, subject to legal/contractual restrictions and reasonable notice.

Sharing and service providers

We may share personal information with vetted service providers acting on our instructions (e.g., hosting, analytics, customer support tools, payment processing, fraud prevention). We require appropriate confidentiality and security protections. We may also disclose information where required by law or to protect rights, safety, and security.

Cross-border processing

Our service providers may process or store information outside Canada. When information is transferred cross-border, it may be subject to the laws of the destination jurisdiction. We take steps to protect information using contractual and security measures appropriate to the sensitivity of the data.

Cookies and similar technologies

We use cookies/local storage and similar technologies for essential site functions, security, and analytics. You can manage cookies via your browser settings; disabling some cookies may affect site functionality.

Retention

We retain personal information only as long as necessary for the purposes described, including to meet legal, accounting, and security requirements. We then delete, anonymize, or securely destroy it.

Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information (e.g., access controls, encryption in transit where supported, logging/monitoring). No method of transmission or storage is 100% secure.

Your rights (Canada)

• Request access to your personal information and receive an explanation of its use and disclosures.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent (where applicable) and ask questions about our privacy practices.
• Complain to us and, if unresolved, to the Office of the Privacy Commissioner of Canada or applicable provincial authority.